Shipping & Returns Policy

Shipping

All shipping is done through Australia Post.

  • Flat rate: $12 for standard Aus Post (3 – 7 working days)
  • Priority rate: $15 for standard Aus Post (3 – 7 working days) packed first in the queue of orders
  • Australia Post Express Shipping – $25 (1 – 3 working days)

Please note, that Western Australia and rural locations sometimes are longer depending on Aus Post.

For rural areas, we may rarely refund the order if shipping costs are too high. We are a sole trader business and retain the right to decline orders. This rarely happens.

Returns Policy

We strive to provide the very best products. However, sometimes things don’t work out. Items may be returned for a full refund, exchange or store credit within 30 days of the invoice date.

Goods returned are subject to the following criteria:

  • All goods returned must be in new, unopened condition with all seals intact.
  • Used, damaged or soiled returns will not be accepted
  • Customers are responsible for postage costs associated with returning goods
  • Dog Games accepts no responsibility for loss or damage caused during return transit.
  • Payment of refund will be issued through paypal
  • Once goods are returned please allow 5 business days for confirmation and refund.

To organise a return please email [email protected]